Privacy Policy

Last Updated: September 28, 2026

This Privacy Policy describes how Total Insight Professional Services LLC ("TIPS," "we," "us," or "our") collects, uses, discloses, and protects information in connection with TIPS Tools, the compliance management platform available at tools.tiproservices.com (the "Service"). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information that you provide directly, information generated through your use of the Service, and information obtained from public sources, including the following:

• Account Information: your name, email address, password, and USDOT number. Passwords are stored in hashed form and are not accessible to TIPS personnel.
• Company Records: information you enter or upload regarding your drivers, vehicles, trailers, compliance requirements, and related documents. Driver records may include personal information such as driver's license numbers, dates of birth, and medical certificate dates.
• Public Records: information about your company made publicly available by the Federal Motor Carrier Safety Administration (FMCSA) and related government systems, retrieved using your USDOT number.
• Payment Information: subscription payments are processed by a third-party payment processor. TIPS does not receive or store complete payment card numbers.
• Referral Information: where you access the Service through an advertisement, the campaign parameters contained in the link, such as the source, campaign, and click identifier.
• Technical Information: information collected automatically through cookies, pixel tags, log files, and similar technologies, including IP address, browser type, device type, operating system, and pages accessed.

2. How We Use Your Information

We use the information we collect to:

• provide, operate, and maintain the Service, including the display of your records and the delivery of reminders and notifications you have enabled;
• process subscriptions and payments;
• respond to inquiries and provide customer support;
• perform compliance services that you have separately engaged TIPS to provide;
• measure the effectiveness of our advertising;
• maintain the security and integrity of the Service and prevent fraud or misuse; and
• comply with applicable legal obligations.

3. No Sale of Personal Information

TIPS does not sell, rent, or trade your personal information, and does not disclose your personal information to third parties for their own marketing purposes.

4. Disclosure of Information

We disclose information only in the following circumstances:

• Service Providers: to third-party vendors that perform services on our behalf, such as payment processing, email delivery, hosting, and data storage. Service providers receive only the information necessary to perform their functions and are obligated not to use or disclose it for any other purpose.
• Advertising Measurement: the Service's public pages use the Meta Pixel. When you submit a signup, confirm your account, or purchase a subscription, we transmit to Meta Platforms, Inc. your email address, name, and account identifier in hashed form, together with your IP address, browser user agent, and Meta cookie identifiers, for the sole purpose of attributing that action to an advertisement.
• Legal Requirements: where required by law, regulation, subpoena, court order, or other legal process, or where necessary to protect the rights, property, or safety of TIPS, our users, or others.
• Business Transfers: in connection with a merger, acquisition, or sale of all or part of our business, in which case your information will remain subject to this Privacy Policy.

5. Cookies and Tracking Technologies

The Service uses cookies to maintain authenticated sessions and to store user preferences. The Service's public pages also use cookies and pixel tags placed by Meta for advertising measurement. You may configure your browser to restrict or decline cookies; however, cookies are required to sign in to and use the Service.

The Service does not currently respond to browser "Do Not Track" signals.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit, hashed storage of passwords, and restriction of account access to authorized TIPS personnel. No method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention and Deletion

We retain your information for as long as your account remains active. You may request deletion of your account and associated information by contacting info@tiproservices.com. We will complete verified deletion requests within thirty (30) days, except for information we are required to retain by law, such as billing and transaction records.

8. Children's Privacy

The Service is intended for use by businesses and by individuals at least eighteen (18) years of age. We do not knowingly collect personal information from individuals under eighteen (18) years of age.

9. Revisions to This Privacy Policy

We may revise this Privacy Policy from time to time. Revisions will be posted on this page with an updated "Last Updated" date. Where a revision is material, we will provide notice to account holders by email. Your continued use of the Service after a revision takes effect constitutes acceptance of the revised Privacy Policy.

10. Contact Information

Questions regarding this document may be directed to: